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Shipping Policy

Last Updated: June 27, 2025

At TheOriginalIceRoadTrucker.com ("we," "us," or "our"), we aim to deliver your merchandise promptly and securely. This Shipping Policy outlines our shipping procedures, including processing times, delivery estimates, and available shipping destinations. Please review this policy before placing an order.
 

1. Order Processing

  • All orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information (if available) once your order has shipped.

  • Processing times may be delayed during high-volume periods, such as holidays or promotional events. We will notify you if there are any significant delays.
     

2. Shipping Destinations

  • We currently ship to Canada and the United States only.

  • We plan to expand shipping to the United Kingdom in the future. Stay tuned for updates on our website or via our newsletter.
     

3. Delivery Times

Estimated delivery times after the 3-day processing period are as follows:

  • Canada: 1-2 weeks

  • United States: 2-6 weeks

  • Delivery times are estimates and may vary due to factors such as carrier delays, customs processing for U.S. orders, or unforeseen circumstances (e.g., weather or holidays).

  • We are not responsible for delays caused by shipping carriers or customs authorities.
     

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, weight, and size of your order.

  • All prices are in U.S. dollars, and any applicable taxes or customs duties for international shipments (U.S. orders) are the responsibility of the customer.
     

5. Shipping Methods

  • We partner with trusted shipping carriers (e.g., Canada Post, USPS, or other reputable couriers) to deliver your order.

  • Tracking information will be provided when available, depending on the shipping method selected at checkout.
     

6. International Shipping (United States)

  • For orders shipped to the United States, you are responsible for any customs duties, taxes, or fees imposed by U.S. customs authorities.

  • Delivery times may be affected by customs clearance processes, which are beyond our control.
     

7. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at shipping@theoriginaliceroadtrucker.com with your order number. We will work with the carrier to locate your package or provide a resolution.

  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund, as outlined in our Refund Policy.
     

8. Address Accuracy

  • Please ensure the shipping address provided at checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address or failure to claim, you will be responsible for additional shipping costs to resend the order.
     

9. Contact Us

If you have questions or need assistance with your shipment, please contact us at:

Email: shipping@theoriginaliceroadtrucker.com
Mailing Address: TheOriginalIceRoadTrucker.com, Your Business Address
Phone: Your Business Phone Number

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Thank you for shopping at TheOriginalIceRoadTrucker.com!

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